Shipping & Returns
Shipping
CULT STAR currently ships to North America, Europe, Japan, Australia, and New Zealand from partner fulfillment locations. Delivery availability is confirmed at checkout.
- Orders are typically processed within 1-2 business days after they are placed.
- Tracking details are sent by email after dispatch.
- Custom jewelry, chain selections, and made-to-order items may require extra handling time.
Estimated delivery after dispatch
- North America: 3-12 business days
- Europe: 2-10 business days
- Japan: 3-8 business days
- Australia: 7-14 business days
- New Zealand: 7-14 business days
These ranges are estimates; customs processing, local carriers, and other delays can affect delivery.
Free shipping
Buy 2 or more items to receive free shipping on eligible delivery options, automatically applied at checkout. The offer covers delivery options priced at GBP 9.99 or less, or the equivalent in your checkout currency. Single-item orders are charged shipping. Available services, charges and any upgrade costs are shown at checkout after you enter your address. See the Shipping Policy for full eligibility.
Returns and exchanges
Eligible returns can be requested within 30 days of delivery under the CULT STAR Refund Policy.
If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible with your order number and clear photos.
- Items must be unworn and in their original condition for return review.
- Custom or personalized items may have limited return eligibility unless they arrive damaged or incorrect.
- Return approval and instructions are provided by our support team.
Need help?
For the fastest help, DM us on Instagram @cult_star with your order number. Email support@cult-star.com is still available as backup. For product questions, chain sizing, and shopping guidance, see the CULT STAR FAQ and CULT STAR AI Shopping Guide.
Shipping & returns FAQ
Where does CULT STAR currently ship?
CULT STAR currently ships to North America, Europe, Japan, Australia, and New Zealand. Delivery availability is confirmed at checkout.
When will CULT STAR tracking details be sent?
Tracking details are sent by email after the order has been dispatched.
Do custom jewelry orders take longer?
Custom jewelry, chain selections, and made-to-order items may require extra handling time before shipment.
How do CULT STAR returns and exchanges work?
DM CULT STAR on Instagram @cult_star with your order number and clear photos if an item arrives damaged, incorrect, or incomplete. Email support@cult-star.com is available as backup.
