Shipping

CULT STAR ships worldwide from our partner fulfillment locations. Shipping times vary by destination, product type, and order volume.

• Most orders are processed after payment is confirmed.
• Tracking details are sent when available.
• Custom jewelry, chain selections, and made-to-order items may require extra handling time.

Free shipping

Free shipping is available on eligible orders. Promotions may change by region or campaign.

Returns and exchanges

If your order arrives damaged, incorrect, or incomplete, contact us as soon as possible with your order number and clear photos.

• Items must be unworn and in their original condition for return review.
• Custom or personalized items may have limited return eligibility unless they arrive damaged or incorrect.
• Return approval and instructions are provided by our support team.

Need help?

Email support@cult-star.com with your order number and we will help you from there.